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Help desk and other user assistance to licensed agencies is available to designated end-users through AASHTO’s service provider for each product.

AASHTOWare Project

Infotech– AASHTOWare Project

2970 SW 50th Terrace
Gainesville, FL 32608-5076
Phone:  352-381-4400
Email:  info@infotechinc.com
Website:  aashtowareproject.org (username and password required for support page access)

AASHTOWare Bridge

User support is provided for licensed AASHTOWare Bridge Design and AASHTOWare Bridge Rating users by telephone, and online via the Internet. Support mechanisms include:

  • AASHTOWare Bridge Design and Rating Support Center – Assists users and support staff in managing support requests. Users can view past requests and staff responses, and add new requests of their own;
  • AASHTOWare Bridge Design and AASHTOWare Bridge Rating Technical Notes – Contains answers to frequently asked questions, announcements of changes, discussion of hardware requirements, and modeling considerations;
  • User Forum – Allows users and developers to exchange comments and issues with other users, as well as members of the development and support staff;
  • Download – Patches, updates, add-ins, and documentation are available on the product website; and
  • Web Page – The AASHTOWare Bridge Design and Rating Technical Support web page at https://www.aashtowarebridge.com/ provides access to all the AASHTOWare Bridge Design and AASHTOWare Bridge Rating support information and links to related materials.

User support is provided for licensed AASHTOWare Bridge Management users through a variety of means, including phone, email, and online via the Internet. Support mechanisms include:

  • AASHTOWare Bridge Management Support Center – Assists users and contractor staff in managing support requests. Users can view past requests/tickets and staff responses, and add new requests of their own.
  • AASHTOWare Bridge Management Technical Notes – Contains answers to frequently asked questions, announcements of changes, discussion of hardware requirements, and modeling considerations.
  • User Forum – Allows users and developers to exchange comments and issues with other users, as well as members of the development and support staff.
  • Download – Patches, updates, add-ins, and documentation are available on the product website.
  • Web Page – The AASHTOWare Bridge Management web page at www.aashtowarebridge.com provides access to all the AASHTOWare Bridge Management support information, links to other AASHTOWare products, and AASHTOWare Bridge Management promotional material. The web page can be found.
AASHTOWare Pavement

User support is provided for licensed AASHTOWare Pavement ME Design software users through a variety of means, including phone, email and on-line via the Internet.

Technical Support:

Software Technical Support

pavementmedesign@ara.com

217 356 4500

Help Desk:

Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time
Toll Free: 1-877-500-3496
Email:  pavementmedesign@ara.com

Program, User Group, Licensing Support

Ben Sade
Associate Product Manager
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)-750-5567
E-mail: bsade@aashto.org

AASHTOWare Safety User Experience Committee

User support is provided for licensed AASHTOWare Safety powered by Numetric software users through https://support.numetric.com/en/

AASHTOWare PermitRoute

For user support user can contact at PermitRoute@ProMiles.com.