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Help desk and other user assistance to licensed agencies is available to designated end-users through AASHTO’s service provider for each product.

AASHTOWare Project

Info Tech – AASHTOWare Project

2970 SW 50th Terrace
Gainesville, FL 32608-5076
Phone:  352-381-4400
Email:  info@infotechfl.com
Website:  http://www.cloverleaf.net (username and password required for support page access)

AECOM – AASHTOWare Project TRACER

5575 DTC Parkway, Ste. 200
Englewood, CO 80111
Phone:  303-771-3101

AASHTOWare Bridge

User support is provided for licensed AASHTOWare Bridge Design and AASHTOWare Bridge Rating users by telephone, and online via the Internet. Support mechanisms include:

  • AASHTOWare Bridge Design and Rating Support Center – Assists users and support staff in managing support requests. Users can view past requests and staff responses, and add new requests of their own;
  • AASHTOWare Bridge Design and AASHTOWare Bridge Rating Technical Notes – Contains answers to frequently asked questions, announcements of changes, discussion of hardware requirements, and modeling considerations;
  • User Forum – Allows users and developers to exchange comments and issues with other users, as well as members of the development and support staff;
  • Download – Patches, updates, add-ins, and documentation are available on the product website; and
  • Web Page – The AASHTOWare Bridge Design and Rating Technical Support web page at https://aashto.mbakercorp.com provides access to all the AASHTOWare Bridge Design and AASHTOWare Bridge Rating support information and links to related materials.

User support is provided for licensed AASHTOWare Bridge Management users through a variety of means, including phone, email, and online via the Internet. Support mechanisms include:

  • AASHTOWare Bridge Management Support Center – Assists users and contractor staff in managing support requests. Users can view past requests/tickets and staff responses, and add new requests of their own.
  • AASHTOWare Bridge Management Technical Notes – Contains answers to frequently asked questions, announcements of changes, discussion of hardware requirements, and modeling considerations.
  • User Forum – Allows users and developers to exchange comments and issues with other users, as well as members of the development and support staff.
  • Download – Patches, updates, add-ins, and documentation are available on the product website.
  • Web Page – The AASHTOWare Bridge Management web page at http://aashtowarebridge.com provides access to all the AASHTOWare Bridge Management support information, links to other AASHTOWare products, and AASHTOWare Bridge Management promotional material. The web page can be found.
AASHTOWare Pavement

User support is provided for licensed AASHTOWare Pavement ME Design software users through a variety of means, including phone, email and on-line via the Internet.

Technical Support:

Software Technical Support

pavementmedesign@ara.com

217 356 4500

Help Desk:

Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time
Toll Free: 1-877-500-3496
Email:  pavementmedesign@ara.com

AASHTOWare Safety

User support is provided for licensed AASHTOWare Safety Analyst software users through a variety of means, including phone, email and on-line via the Internet.

Engineering Support:

Darren Torbic or Douglas Harwood
MRIGlobal
425 Volker Boulevard
Kansas City, MO 64110
Phone: 816-753-7600
E-mail: safetyanalyst@mriglobal.org

Computer Software Support: 

Daniel Tomich
Program Manager/Senior Engineer
Harris Corporation
P.O. Box 39550
Colorado Springs, CO 80949-9550
Phone: (719) 599-1528
E-mail: dtomich@harris.com