Help desk and other user assistance to licensed agencies is available to designated end-users through AASHTO’s service provider for each product.
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AASHTOWare Project
Technical Support
For AASHTOWare Project technical support or product-related issues, contact customer.support@infotechinc.com.
For Bidding Support, contact bidx.support@infotechinc.com or call +1 (888) 352-2439 and select
Option #1 for vendors
Option #2 for agency members
AASHTOWare Bridge
Technical Support:
Software Technical Support
Support – AASHTOWare Bridge Design & Rating
Email: BrDR@promiles.com
Program, User Group, Licensing Support
Ryan Fragapane
Product Director
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)624-3632
Fax: (202) 624-5469
E-mail: rfragapane@aashto.org
Ben Sade
Associate Product Manager
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)-750-5567
E-mail: bsade@aashto.org
Technical Support:
Software Technical Support
https://support.mayvue.com
Phone: (877) 462-9883
Email: support@mayvue.com
Program, User Group, Licensing Support
Ryan Fragapane
Product Director
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)624-3632
Fax: (202) 624-5469
E-mail: rfragapane@aashto.org
Ben Sade
Associate Product Manager
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)-750-5567
E-mail: bsade@aashto.org
AASHTOWare Pavement
User support is provided for licensed AASHTOWare Pavement ME Design software users through a variety of means, including phone, email and on-line via the Internet.
Help Desk:
Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time
Toll Free: 1-877-500-3496
Email: pavementmedesign@ara.com
Program, User Group, Licensing Support
Ryan Fragapane
Product Director
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)624-3632
Fax: (202) 624-5469
E-mail: rfragapane@aashto.org
Ben Sade
Associate Product Manager
American Association of State Highway and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202)-750-5567
E-mail: bsade@aashto.org
Click on this link to Download Software, Documents, Climatic Data, XML Validator, Report Bugs
AASHTOWare Safety
Technical Support:
Software Technical Support
https://support.numetric.com/en
Program, User Experience Advisory Committee, Licensing Support
Ryan Fragapane
Product Director
American Association of State Highway and Transportation Officials
555 12thStreet NW, Suite 1000
Washington, DC 20004
Phone: (202)-624-3632
E-mail: rfragapane@aashto.org
AASHTOWare PermitRoute
Technical Support:
Software Technical Support
PermitRoute@ProMiles.com
Program, User Experience Advisory Committee, Licensing Support
Ryan Fragapane
Product Director
American Association of State Highway and Transportation Officials
555 12thStreet NW, Suite 1000
Washington, DC 20004
Phone: (202)-624-3632
E-mail: rfragapane@aashto.org